We accept Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay.

Since we do not hold payment information in our system, your card will be charged at the time you place your order.

The amount of sales tax charged to your order, if any, depends upon your shipping address. The sales tax rate applied to an order is determined by the city or county where the order is shipped.

You can make changes to your order within 24 hours of the time the order is placed. Simply send an email with your order number and change request to [email protected]. If you request a change to your order after this 24 hour window, we can't guarantee that we'll be able to process your change request but we'll make every effort to do so!

Orders typically ship from our Salt Lake City location within five business days of receipt. You'll receive a shipping confirmation email at the time your order ships.

We offer free shipping within the 48 contiguous states. Shipments to Alaska, Hawaii, Puerto Rico and the Virgin Islands will include a freight charge. We do not ship outside the U.S. at this time.

We do not ship to P.O.boxes, but you can choose to have your delivery held for pickup at a secure FedEx location near you. Simply enter your tracking number on the FedEx tracking page, select "Manage Delivery", then "Hold at Location".

Orders shipped within the 48 contiguous states typically deliver within 1-5 days of shipment. Orders shipped to Alaska and Hawaii typically deliver within 3-7 days of shipment.

Yes, when you sign up for FedEx Delivery Manager. This is a free service that lets you control how, when and where you receive FedEx packages delivered to your home.

Yes, orders can be delivered up to 8pm daily any day of the week including Saturdays and Sundays. When you sign up for FedEx Delivery Manager you can control when you receive FedEx packages delivered to your home.

Yes, when you sign up for FedEx Delivery Manager. This is a free service that lets you control how, when and where you receive Fedex packages delivered to your home.

Orders are processed and ship as we receive them, but you can choose to have your delivery held for pickup at a secure FedEx location near you. Simply enter your tracking number on the FedEx tracking page, select "Manage Delivery", then "Hold at Location".

Go to the My Account page.

You can cancel your order within 24 hours of the time the order is placed. Simply send an email to [email protected] with "CANCEL ORDER" and your order number in the subject line. While we will make every effort to accommodate cancellation requests received after this 24 hour window, we can't guarantee it. Cancelled orders that have already been processed must be handled as a return.

We accept returns that are initiated within 30 days of delivery. Read our complete return policy on the Returns page.

Go to your "My Account" page, click on the order that you want to return. When you scroll to the bottom of the page you'll find easy instructions for initiating a return and generating a return mailing label. Please note that all returns are charged a $30 restocking fee.

You can return the product you ordered and then order a different one.

We will process your refund as soon as your return has been received and inspected.

Should your Viro light fail due to a manufacturing fault or material defect within 5 years, we will repair it free of charge. If it is not practical to repair, we will replace it. Please read our warranty policy here or email us at [email protected] for further information.

Not at this time.

Please contact us at [email protected] for assistance.

Yes, we will decide whether to fix it or replace it.

Installation Instructions can be downloaded on the product page on our website. They can also be found inside the shipment box. You can also download them from here.

Our lighting works normally with a standard on/off light switch.

Our light works normally with a dimmer switch when it is not in smart mode. When in smart mode, dim your light using the Viro app.

The security and safety of your data is our highest priority. The Viro App is fully compliant with CCPA and GDPR requirements.

Clean glass as needed with glass cleaner. Gently wipe down the fixture with a soft microfiber cloth.

The Viro App is available in the Apple App Store and Google Play.

Use a smart phone to download the Viro App.

Download and install the Viro App. Install and turn on your light making sure the dial is switched to the Wifi option located on the Smart Canopy. The light will start blinking to indicate that the light is ready to pair with the Viro App.

You can create groups of lights in the Viro App.

Create Schedules and customized Scenes within the Viro App.

The effect of running the Viro app should have a minimal effect on your WiFi and data speeds. The app only occasionally communicates with the smart pendants and is not continually using data. The app will have no more effect on a phone battery than any other commonly used app.